FAQ
Continue ShoppingI can't find the product that I'm looking for. What should I do?
You can request assistance to locate a product on our Contact Us page.
What is the status of my order?
You can check the status of your order at any time by viewing ther Order History page. If you have additional questions you can submit them on the Contact Us page.
Can I cancel or return my order?
Each product is manufactured specifically for your order. Once submitted, your order cannot be cancelled, modified, or returned.
There was a problem with my order. What should I do?
To report a problem with your order, visit the Contact Us page and select Pending Order Support
I'm having problems with the website. Can someone help me?
Yes, we are happy to help with any issues you may be using the our website. Please report your issue on the Contact Us page. Be sure to include a description of what you are trying to do and any error messages that you are receiving.
How do I get my coupon code for FLOMs?
Contact your customer account specialist to get a coupon code.
What languages can I order with my FLOM coupon code?
Any language other than English.
How many FLOMs can I order with my coupon code?
Any quantity up to the number of cars placed on the order.